Predict Turnover.
Protect Profits.
HEARD! is the first proprietary predictive workforce intelligence engine built exclusively for hospitality — stopping burnout before it becomes a resignation. Move from reactive scheduling to proactive retention.
Built by hospitality operators · 24/7 support · Anonymous reporting baked in
The industry's most expensive blind spot.
Turnover in hospitality isn't a recruitment problem.
It's a cultural one.
Scheduling software manages shifts. HR platforms track compliance. Engagement surveys capture sentiment after the fact. None of them see resignation coming. HEARD! does.
- Two disconnected platforms — neither built for hospitality
- Reactive reporting after the resignation lands
- Blind to schedule density, shift volatility, and cultural risk
- No anonymous channel — issues escalate by accident, if at all
- Proprietary BurnoutRate™ across 35 weighted categories and 200 data points
- Color-coded 0–100 risk score with structured manager check-ins
- Anonymous reporting with full escalation logic, baked in
- One platform replacing scheduling + HR + engagement tooling
The BurnoutRate™ Algorithm.
Our science. Your advantage.
A proprietary scoring engine we built from the floor up — fusing 35 weighted categories and 200 live data points into a single 0–100 number that tells you who's at risk, why, and how much time you have. A 20-point swing in 7 days fires an alert regardless of absolute score — rapid deterioration caught before it becomes a resignation, a walkout, or worse.
What was once a gut feeling is now measurable, defensible, and ownable — and only HEARD! has it.
Three tiers. One platform. Built for how hospitality actually runs.
Where the signal enters the system
Schedules, shift check-ins, and supportive wellbeing prompts feed the BurnoutRate™ engine. Mood data is never visible to managers — privacy is structural.
Algorithmic insight, translated to action
Real-time burnout alerts with operational context. Structured QR-confirmed check-ins create an accountable record without ever capturing the conversation.
Organization-wide oversight with teeth
Anonymous reports route intelligently — issues implicating a manager bypass them entirely. Harassment reaches HR immediately. Nothing falls through.
I was the chef. I lived this.
I spent a decade on the line. I burned out. I watched the people I respected most burn out next to me. And I lost friends in this industry to suicide.
Every single time, the warning signs were there — in the schedule, in the shift patterns, in the silences. Nobody was reading them, because nobody had built the tool to. Hospitality runs on intuition, and intuition fails quietly. By the time someone walks, you're not just losing a person. You're losing months of training, team chemistry, and — too often — someone who needed help long before they needed a new job.
I built HEARD! so no operator has to find out the hard way again. The BurnoutRate™ algorithm is everything I wish I'd had as a chef, as a manager, and as a friend — turned into a system that listens before it's too late.
Become a launch partner.
We're selecting a small cohort of multi-property hospitality operators for paid design-partner pilots. Co-build the roadmap, name a case study, and lock in founder pricing for life.
- 12-month pilot with founder-priced ACV
- Direct line to Blake + product team
- Co-development of integrations specific to your stack
- Named case study (with your approval) on launch
A Workforce Health Audit. On the house.
Upload 6 months of anonymized historical roster data. We'll run it through the BurnoutRate™ model and hand you a Workforce Health Audit showing exactly where, when, and why you lost staff. 100% free.
- NDA-grade handling. Fully anonymized intake.
- Audit delivered within 7 business days.
- No commitment. No sales sequence.